Privacy Collection Statement – New Customer Enquiry

Privacy Collection Statement – New customer enquiry

Information collected

Greenacres Disability Services collects personal information when you make a new customer enquiry. This includes but is not limited to:

  • Participant First Name and Last Name
  • Carer/Parent contact First Name and Last Name
  • Contact email Address and Phone Number
  • What programs or services you are interested in
  • Behaviour support information
  • Health Care information relevant to ensuring safe and appropriate support
  • Other information about NDIS funding status, transport and equipment requirements
  • We may also seek further personal and health information in relation to your support needs and available NDIS funding to provide the support
  • We may also ask you to provide consent for us to speak to third-parties in relation to your support needs and available NDIS funding.

Your information is collected in order to:

  • Understand your support requirements.
  • Assess whether we can provide support to you to participate in an activity or activities.
  • Assess whether you have sufficient funding for Greenacres to provide the support to you.
  • Contact you if further information is required in relation to your activity booking request.
  • Conduct surveys, market research and analysis to provide services that meet your goals and support requirements.

If you do not provide the information that we request, we will not be able to assess your support requirements or available NDIS funding and we will not be able to assess your eligibility to be supported by Greenacres.

Authorisation to collect information

Greenacres Disability Services is a registered NDIS provider. We are authorised to collect this information under the National Disability Insurance Scheme Act 2013 and the National Disability Insurance Scheme (Provider Registration and Practice Standards) Rules 2018.

You can access your information

You are entitled to access the personal information held about you by Greenacre Disability Services by speaking to our Engagement Office at or contacting the Privacy Officer at

Who do we share your information with?

We store your personal information securely and will not share this information with any other party, except where you authorise us to provide it to third-parties, as required or authorised by law or as stated in our Privacy Policy.

We are unlikely to disclose your personal information to services outside of Australia.

Privacy Policy

Greenacres Disability Services is bound by the Privacy Act 1988 (Cth) (Privacy Act) which sets out how Greenacres is required to manage your personal information.

For more information about how we collect, hold and use personal information including how to access and correct your personal information, please refer to our Privacy Policy, available at https://greenacresimagine/privacy-policy/

Our details

Company:  Greenacres Disability Services

ABN:             93 001 157 688

Address:    4 Ralph-Black Drive,

North Wollongong,

New South Wales, 2500


Phone:         1800 462 446